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Eyebrow Guru terms and Conditions

1. General

The general terms and conditions apply to every offer, treatment and transaction between Eyebrow Guru and a client to which Eyebrow Guru has declared these terms and conditions applicable, insofar as the parties have not explicitly deviated from these terms and conditions in writing. 


2. Establishment of agreement

1 The agreement between Eyebrow Guru and the client is concluded after the client has requested a treatment and Eyebrow Guru has indicated that it will carry out this treatment.

2 If the client requests Eyebrow Guru orally or in writing for a treatment, the agreement will only be concluded when Eyebrow Guru has confirmed the agreement in writing. The client ensures that all information that may reasonably be important for the proper execution of the treatment is communicated to Eyebrow Guru in a timely manner.


3. Efforts Eyebrow Guru

1 Eyebrow Guru guarantees that the work performed meets the agreement. This agreement can consist of different eyebrow styling treatments.

2 If it is necessary for the implementation of the agreement that equipment is used, Eyebrow Guru guarantees that these materials and resources are sound.

3 Eyebrow Guru informs the client as optimally as possible about the scope of the treatment in time and money. Any risks associated with the treatment will also be discussed with the client.

4 Eyebrow Guru will inform the client as much as reasonably possible about the financial consequences of a change or addition to the relevant treatment.

5 Eyebrow Guru reserves the right to ask questions about the health of the client if and insofar as these are relevant to the treatment. The client is aware that the concealment of (possibly) relevant information is at the expense and risk of the client.

6 Eyebrow Guru hereby expressly declares not to perform any treatments for which Eyebrow Guru has not been trained.

7 Eyebrow Guru will perform the treatment to the best of its knowledge and ability and in accordance with the requirements of good craftsmanship.

8 Eyebrow Guru undertakes to work in accordance with applicable laws and regulations and undertakes to use the optimum state of the art. To meet this requirement, Eyebrow Guru takes courses and training.



3. Appointments

1 The client must report to Eyebrow Guru if they are unable to attend an appointment as soon as possible, but no later than twenty-four hours prior to the appointment.

2 If the client fails to comply with this obligation or fails to do so on time, Eyebrow Guru may charge the entire fee for the agreed treatment to the client.

3 If the client arrives in the salon more than five minutes later than the agreed time, Eyebrow Guru may shorten the time lost on the treatment and still charge the entire fee for the treatment to the client.

4 If the client arrives at the salon more than fifteen minutes later than the agreed time, Eyebrow Guru may cancel the entire appointment and still charge the entire fee for the treatment to the client.

5 Eyebrow Guru must notify the client of the absence of an appointment as soon as possible, but no later than twenty-four hours prior to the appointment.

6 Should the client rightly invoke force majeure, Eyebrow Guru will not charge the costs for the relevant treatment. The right of proof for a force majeure situation lies with the client and is always at the discretion of Eyebrow Guru. In assessing whether or not there is force majeure, the legal and legal status of the concept of force majeure is followed: “force majeure is when it comes to abnormal and unforeseen circumstances that are independent of the will of the person who invokes it and the consequences of which, despite all precautions, could not be avoided”.


4. Personal Data & Privacy

1 Eyebrow Guru treats the client's confidential data in accordance with the guidelines in the AVG.


2. Eyebrow Guru will not sell or rent client data to third parties without the prior written consent of the client.


5. Payment

1 Eyebrow Guru lists all prices of the treatments clearly visible in the salon.

2 The stated prices include 21% VAT.

3 Offers in advertisements are valid for the specified duration and/or while stocks last.

4 Eyebrow Guru clearly states price changes 30 days before the effective date in the salon.

5 The client must pay the payment of the treatment in cash immediately after the end of the treatment.

    6 When purchasing an offer such as a card for 3 or 5 treatments, the following rules apply:

  • The offer is strictly personal

  • The offer cannot be exchanged for cash

  • The card is only valid for the treatment stated on the card

When Eyebrow Guru's business activities are discontinued, Eyebrow Guru will inform the client of this with a strippenkaart and refund the treatments not enjoyed to the client.

Eyebrow Guru reserves the right to oblige the client to make an advance payment of the total price or part thereof for a series of treatments.

If a series of treatments is canceled by the client without a valid reason, Eyebrow Guru will reserve the right to invoice the total price of the series of treatments.

If the series of treatments is stopped on the advice of a medical specialist, consultations can be held about partial reimbursement of the total price, less the treatments already performed. 


6. Confidentiality

1 Eyebrow Guru is obliged to maintain the confidentiality of all confidential information that the client has shared during the treatment.

2 Information is considered confidential if this has been told by the client or if this follows from the nature of the information.

3 The confidentiality lapses if, on the basis of a legal provision or a court decision, Eyebrow Guru is obliged to provide the confidential information to third parties.


7. Liability

1 Eyebrow Guru is not liable for damage of any nature whatsoever caused by Eyebrow Guru relying on incorrect and/or incomplete information provided by the client about physical disorders and/or medication use.

2 Eyebrow Guru is not liable for loss, theft, or damage to personal property that the client has brought to the salon.

3 In the execution of the agreement, Eyebrow Guru is never more liable than the company liability insurance pays out.


8. Complaints

1 If the client has a complaint about the treatment in question, the complaint must be reported orally and in writing to Eyebrow Guru as soon as possible, but within two weeks after the treatment.

2 Eyebrow Guru must give the complainant an adequate answer within 5 working days.

3 If a complaint about the treatments is justified, Eyebrow Guru will perform the treatment again as agreed, unless this has become demonstrably pointless for the client and the client makes this known in writing.

4 If Eyebrow Guru and the complainant cannot come to an agreement, the complainant can submit the dispute to the legislator or mediator.


9. Warranty

1 Eyebrow Guru gives the client a 7-day guarantee on the treatment. Within these 7 days, the client must inform Eyebrow Guru in writing that she wishes to invoke the guarantee scheme. This guarantee means that if the treatment has not had the result that can reasonably be expected, Eyebrow Guru will perform the treatment again free of charge or apply a correction.

2 This warranty is void if:

• The client has used products other than those recommended by Eyebrow Guru;

• The client has not followed the advice for home care;

• The client has not followed the advice to seek medical help within five working days;

• The client has not used the recommended products according to the instructions for use;

• The client has had his/her eyebrows maintained by another beauty salon.


10. Intellectual Property

1 If Eyebrow Guru shows an example of a design to be applied, this is only an indication. The result of the client's eyebrows does not have to be identical to the example shown.

2 If the client has the final result photographed for commercial use, permission must be requested from Eyebrow Guru in advance. Eyebrow Guru may demand a reasonable fee for this.

3. If Eyebrow Guru has shared the knowledge of its own, developed Holistic Eyebrow Styling method with the client and the client subsequently wishes to share this knowledge (whether or not for commercial use), permission must be requested from Eyebrow Guru in advance. If Eyebrow Guru grants permission, the knowledge may only be shared with the attribution of Eyebrow Guru. Eyebrow Guru may also ask for a reasonable fee for this


11. Damage and/or theft

1 Eyebrow Guru has the right to claim compensation from the client if the client damages furniture, equipment or products within the salon or the company in which the salon is located.

2 Eyebrow Guru always reports theft to the police.


12. Proper Conduct

1 The client should behave in the salon according to generally accepted standards.

2 If the client continues to show improper behaviour after repeated warnings, Eyebrow Guru has the right to refuse the client access to the salon without further explanation.

3 The client is expected to follow Eyebrow Guru's instructions with regard to limiting nuisance to customers and/or third parties who are located in the company where the salon is located.


13. House Rules

1 Smoking is not allowed in the salon.

2 It is not allowed to consume your own drinks in the salon.

3 Due to the detailed treatments, the salon is not a place for children or pets. These are therefore not allowed in the salon.

4 The client is not allowed to bring guests to the salon without prior permission.

5 Eyebrow Guru has a minimum age of 18 years for styling the eyebrows.

6 If the client is younger than 18 years, the parents/guardian of the client must have given their permission for styling the eyebrows.


14. Law

1 Dutch law applies to every agreement between Eyebrow Guru and the client.

2 The terms and conditions are published on the Eyebrow Guru website and are also available in the salon.

3 The general terms and conditions have been filed with the Chamber of Commerce in Amsterdam. They have been filed under number 68972156. You can request the conditions from the Chamber of Commerce.

4 In the event of an explanation of the content and purport of the general terms and conditions, the Dutch text thereof is always decisive.

5 The most recently published version or the version that applied at the time of the conclusion of the agreement always applies.

Privacy: you can read our privacy statement here

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